Adapting to Climate Change: Zack Gordon’s Journey as a Senior Manager of Homeowners Claims at CSAA

For 18 years, Zack Gordon has been the senior manager of homeowners claims at CSAA, witnessing significant changes in how property is insured and managed. With a vast territory that spans from Northern California to New England and covers 23 states and Washington, D.C., Gordon oversees a team of around 200 individuals who handle a wide range of claims, from minor theft incidents to major losses totaling in the seven figures.

In a recent interview with Digital Insurance, Gordon discussed the impact of climate change on property insurance and the difficulties in modeling data and adapting to evolving risks. Climate change has challenged insurers to reassess their approach to providing coverage for properties in areas prone to natural disasters such as wildfires, hurricanes, and floods.

Gordon emphasized the importance of staying ahead of these changing risks by continuously updating data models and utilizing advanced technology to accurately assess property vulnerabilities. As the frequency and severity of natural disasters continue to increase, the insurance industry must adapt to ensure that policyholders are adequately protected in the face of these evolving challenges.

Through his experience at CSAA, Gordon has gained insights into the complex nature of homeowners claims and the need for ongoing innovation and adaptability in the insurance industry. By staying informed and proactive, insurers can better serve their policyholders and mitigate the impacts of climate change on property insurance.