Guilford County Emerges as a Leader in Emergency Response Efficiency with Next-Generation Technology

Guilford County is embracing a new era of efficiency and effectiveness with the implementation of cutting-edge technology in emergency response. Guilford Metro 911 has joined forces with a next-generation technology company to upgrade their systems with artificial intelligence, known as “HxGN OnCall Dispatch.” This system is set to revolutionize emergency response for fire, medical, and police incidents in the area.

According to Melanie Jones, Director of Guilford Metro 911, the new system will provide enhanced communication capabilities for their team. With HxGN OnCall Dispatch’s advanced technology, dispatchers will have real-time access to crucial information on their devices, enabling better coordination and response in the field. The implementation of Hexagon will position Metro 911 as one of the most advanced communication centers in the nation, with the potential to make a significant impact on saving lives as every moment counts in emergencies.

Tammy Heaton, Vice President at Hexagon, highlighted how seamlessly HxGN OnCall Dispatch will integrate with other tools like rapid SOS, providing easier ways for law enforcement and emergency services to engage with the community. The adoption of this new system signifies a significant step forward for Guilford County in enhancing emergency response capabilities. As such, this investment represents not just an upgrade but also a commitment towards ensuring public safety and wellbeing in Guilford County and Greensboro.