Qantas Fined 73 Million Euros for Selling ‘Ghost Flights’: How Airlines Can Learn from the Scandal

Qantas, an Australian airline, has been fined approximately 73 million euros in the scandal surrounding “ghost flights.” The company was found to have sold tickets for flights that had already been canceled. In addition to the fine, Qantas must pay 15 million euros in compensation to 86,000 affected travelers.

The Australian Competition Authority stated that Qantas had admitted to deceiving consumers by selling tens of thousands of tickets for flights that had already been canceled. The scandal has affected a large number of travelers who purchased tickets for flights that were no longer operating.

Qantas CEO Vanessa Hudson issued a statement apologizing for the company’s failure to notify cancellations in a timely manner and acknowledging the impact on customers. She expressed regret for the incident and vowed to improve the airline’s notification processes to prevent such incidents from happening in the future.

The airline has pledged to work with its customers to resolve any issues resulting from the scandal and ensure they are fully compensated for their losses. The investigation has highlighted the importance of transparency and communication in the airline industry, and Qantas has committed to providing timely and accurate information to its customers moving forward.