745 System Upgrades in One Day: Monday’s Commitment to Customer-Centered Design

During Monday’s User Experience Hackathon, the company’s employees carried out an impressive 745 system upgrades in just one day. This dedicated day saw all of the company’s builder teams, including engineers, product managers, and designers from Tel Aviv, London, and Warsaw, halting their current work to focus exclusively on creating upgrades and improvements suggested by the company’s users, partners, and online communities. Over several weeks, Monday collected more than 2,000 suggestions and reported UX problems, filtering them to select ideas for planning and implementation during the hackathon.

The driving force behind this initiative is a strong belief in the importance of user experience (UX). Ila Narushevitz, director of product design at Monday, emphasized the goal of developing and implementing hundreds of proposals from customers to enhance the user experience. The teams addressed various gaps identified by users, from minor visual changes to the completion of important features, with a focus on creating a smooth and enjoyable user experience.

Monday successfully fixed and upgraded 745 features related to user experience, involving customers in every step of the process. By presenting improvements to the customers who proposed them before launching them publicly, Monday fostered a sense of collaboration and highlighted the immediate impact of customer feedback on platform development. This customer-centered approach is central to Monday’s corporate culture and has proven to be successful in driving innovation and maintaining product relevance.

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