Capital A, the parent company of AirAsia, has entered into a strategic partnership with Trip.com Group to expand their businesses and offer enhanced travel experiences for customers. This collaboration includes flights, accommodations, attractions and tickets, car-hailing services, and payments. The partnership is an extension of the initial collaboration that started in 2020.
Tony Fernandes, CEO of Capital A, expressed enthusiasm about the involvement of AirAsia, AirAsia MOVE, and BigPay in this partnership. He highlighted that the collaboration goes beyond just promoting AirAsia flights and other services on Trip.com Group’s platforms. The focus will be on expanding AirAsia’s presence in China and then introducing Trip.com Group’s customer base to ASEAN. Additionally, AirAsia MOVE will partner with Trip.com Group to offer hotel inventory, MOVE activities, tickets, and ride collaborations to users.
The goal is to tap into each other’s networks and resources to provide enhanced travel experiences for customers, benefitting both organizations. Both companies also announced that there will be cooperation between their customer service teams. Jane Sun, CEO of Trip.com Group emphasized the strong and longstanding relationship with Capital A viewing this strategic partnership as a significant milestone in their mutual efforts to advance and fortify the tourism industry.
TripLink payment subsidiary will provide payment solutions for AirAsia Aviation Group’s customers which further strengthened the relationship between both companies since its initial agreement in 2020 have led to continuous improvement of processes and customer experiences at Trip
