The Independent reports that Anjali and Ravi Gupta, an Indian couple, are set to receive over £2,040 in compensation from Singapore Airlines after their business class seats failed to recline on a flight from India to Singapore. The couple, who had paid a significant amount for their business class tickets including a stopover in Singapore on their way to Australia, experienced malfunctioning seats that prevented them from fully relaxing during their nearly 5-hour journey.
Despite paying more than the equivalent economy class ticket, the Guptas refused frequent flyer miles as a form of compensation and instead sought legal action. The District Consumer Disputes Redressal Commission in Hyderabad ruled in favor of the Guptas, ordering Singapore Airlines to refund a portion of their ticket cost along with additional compensation for the mental and physical suffering endured.
Mr. Gupta, a high-ranking law enforcement official in India, alleged that they were not treated like business class passengers as promised. The airline is required to pay the Guptas a total of over £2,040 as compensation for their ordeal. The Independent has reached out to Singapore Airlines for comment on the matter.
