India’s Rise as the Emerging Services Factory of the World: The Impact of Global Capability Centers

India takes center stage as global services hub: Goldman Sachs study

In the last 18 years, India’s share in global services exports has more than doubled, thanks in part to the rise of global capability centers (GCCs). These GCCs have had a significant impact on various aspects of the economy, including real estate, services exports, economic growth, job creation, and revenue generation.

According to a report by Goldman Sachs titled “India’s rise as the emerging services factory of the world,” revenues from GCCs in India grew nearly fourfold at a CAGR of 11.4% over the last 13 years, reaching $46 billion as of FY23. The number of GCCs increased from 700 to 1,580 during this period and added around 1.3 million employees at an 11.6% CAGR, bringing the total employee count to 1.7 million in FY23.

The report highlights that high-value services are expected to show strong growth in the coming years, driving top-end discretionary consumption and demand for commercial and residential real estate. India’s services exports have shown significant growth since 2005, reaching nearly $340 billion at an 11% CAGR and outpacing goods exports growth. India’s share in global services exports rose from under 2% in

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