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The healthcare industry is undergoing significant changes with the integration of artificial intelligence (AI) into its operations. The potential to revolutionize the industry is evident as AI has the capacity to improve the quality of care, reduce barriers to access, and promote health equity within systems like Medi-Cal. This fact sheet examines how AI can be used in four critical areas: back-office operations, clinical support, population health, and health workforce solutions.
While there are numerous benefits of using AI in healthcare, it also comes with inherent risks. For instance, algorithms based on biased or non-representative data have a tendency to perpetuate bias and inequity. Other risks highlighted include data breaches, potential job losses, and unequal access to the benefits that AI can offer. To address these concerns, this fact sheet emphasizes the importance of carefully considering issues such as data privacy, obtaining informed consent, addressing algorithm bias, implementing responsible oversight, and ensuring equitable access as AI tools and solutions become more prevalent within the healthcare safety net.
