At the Milken Institute 2024 Global Conference, health care leaders gathered to discuss the increasing use of AI in science and healthcare. During the panel, Healthvana CEO Ramin Bastani and others emphasized the need to shift from questioning the role of AI to exploring its possibilities. This mindset was highlighted as essential by MD Anderson Cancer Center Chief Data Officer Caroline Chung for leveraging the potential of AI in healthcare.
As a patient interface company, Healthvana developed a conversational AI chatbot that offers quick answers to patients dealing with sexually transmitted infections. The chatbot has two options: a standard AI persona or a drag queen persona. Surprisingly, the drag queen persona has been more engaging, with 80% of patients choosing this option and enjoying the comments provided by the chatbot.
The development of innovative applications like the Healthvana chatbot demonstrates the potential for AI to enhance patient care and engagement in healthcare. As AI continues to play a more significant role in healthcare, it’s essential to focus on maximizing its benefits while addressing any limitations or risks. The conversation around its impact and potential must center on this approach to ensure that patients receive high-quality care that is both effective and accessible.
