Gallatin County 911 in Bozeman is preparing to upgrade their current phone systems in order to keep up with the growth of the county and advancements in technology. The new system will not only benefit the dispatchers like Emily Hankins, but it will also improve services for residents in the county. Hankins emphasizes the importance of staying up to date with technology and recognizes the need for a new phone system.
According to Tim Martindale, the Director of Gallatin 911, they have been using their current phone systems for seven years and it is time for an upgrade. Martindale describes the phone system as the lifeblood of their work and explains that the new system will enhance their capabilities, including expanding their texting capacity and allowing for picture and video messaging in the future.
One of the key features of the new system is the ability to sort calls based on location, such as during large events like football games or emergencies like the Bridger Fire. By geofencing specific areas, calls can be directed to a dedicated dispatcher to ensure efficient response and coordination. This feature will help
