The consumer advice center has issued a warning to Chinese online marketplace Temu, which has been accused of violating consumer protection laws. The platform has been criticized for using manipulative tactics to generate sales, such as offering arbitrary discounts and using questionable reviews to mislead consumers. Vzbv boss Ramona Pop stated that such business practices must be stopped in order to protect consumers from harm.
Temu’s parent company, Whaleco Technology Limited, has responded to the warning but not made a cease and desist declaration. The consumer advice center is now considering legal action against the platform, pending an internal coordination process. Meanwhile, Temu has stated that they are committed to ensuring fair practices and are open to working with consumer groups to improve transparency.
The vzbv has criticized Temu for failing to provide information on how high discounts are offered and for misleading consumers about carbon footprint reduction through delivery to collection points instead of homes. Temu defends itself by stating that many sellers are manufacturers who provide products at recommended prices based on those in stores. The platform also believes that pick-up points are more environmentally friendly than home delivery.
Temu has faced criticism for its use of manipulative design tactics, such as creating a sense of urgency around purchases and providing inadequate information about product reviews and providers. However, the platform refutes these claims by stating that inventory and purchase updates are meant to help consumers make informed decisions and that negative reviews are not deleted or suppressed.
Recently, Temu has gained popularity in the German market with discount offers of up to 90 percent. However, trade experts and associations have called for stricter action against Chinese low-cost marketplaces like Temu, citing concerns about product safety and quality. In light of these issues, the consumer advice center is considering legal action against the platform in order to protect consumers from potentially harmful business practices.
Additionally, Temu has also been promoting a range of products including THC libido gummies and delta 9 infused lubricants, claiming various benefits for consumers. These products have generated interest among consumers but have raised concerns over transparency and accountability in marketing and selling such items.
Overall, the vzbv wants businesses like Temu to stop using unethical tactics that exploit customers’ trust and confidence in their ability to make informed buying decisions.
It is important for online retailers like Temu to understand the importance of transparency when it comes to pricing strategies, product reviews, safety standards and quality assurance measures should be followed while running an e-commerce business in Germany or any other country where regulations exist.
